Last updated: May 2026

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, or book our balloon decor services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller responsible for your personal information is Party Pros London Limited. If you have any questions or wish to exercise your data rights regarding this policy, you can reach us at PartyPro@partypros.co.uk.

We collect personal information that you voluntarily provide to us when you fill out a contact form, request a quote, book a service, or communicate with us via email, phone, or social media. This may include:

• Identity Data: Your full name.
• Contact Data: Email address, phone number, and billing address.
• Service & Delivery Data: The event date, venue address, delivery/setup instructions, and specific details about your event or balloon decor requests.

Under the UK GDPR, we only process your personal data when we have a valid legal reason to do so. We use your information for the following purposes:

• To fulfill a contract or take steps before entering one: We process your Identity, Contact, and Delivery data to provide quotes, process bookings, manage payments, and deliver/set up your balloon decor.
• Legitimate Interests: We process your data to respond to inquiries, manage our relationship with you, improve our website and services, and ensure our business runs efficiently.
• Legal Compliance: We may retain or share your data if required to comply with financial, tax, or legal obligations (such as keeping invoices for HMRC).

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with trusted third-party service providers who help us run our business, such as website hosting providers, booking/invoicing software, and payment processing platforms. We ensure all third-party providers respect the security of your personal data and treat it in accordance with the law.

Some of our third-party service providers may be located outside the UK. If your data is transferred outside the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate legal safeguards are in place.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. We limit access to your personal data to those who have a business need to know.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax and accounting purposes, we are legally required to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers.

Under UK data protection laws, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): You can ask us to delete your data under certain circumstances (if it is no longer needed for business or legal reasons).
• Right to restrict or object to processing: You can object to us processing your data or ask us to restrict how we use it.
• Right to data portability: You can request the transfer of your data to you or a third party.

If you wish to exercise any of these rights, please contact us at PartyPro@partypros.co.uk.

Our website uses basic cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can set your browser to refuse all or some cookies, but note that some parts of this website may become inaccessible or not function properly.

If you have any concerns about our use of your personal information, you can make a complaint to us directly at PartyPro@partypros.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.